Among the many foreign trade work people, there are many Englishs that do not have many grades, and some even have no grades, nor are they born in science, or have certificates but have poor oral listening. They can read emails, return emails, but are afraid to pick up Call to a foreigner. There may be a lot of people who have some experience. The foreigner called to listen and didn't quite understand what he was talking about. Of course, he did not respond properly. After the phone was over, he did not know who it was. This is to let foreigners feel that you are not professional enough or that English is not good enough, which will have a certain negative impact on your company's size and size, and second, it is likely to miss an opportunity. Therefore, many netizens may be holding the mentality of seeking Buddha, and hope that foreigners can contact by email. However, if you have been doing foreign trade for a long time, you will still encounter some foreigners calling. If the other party’s English is very good, at least he can know what he is talking about. If the other party is also English, and he has no confidence in his English. Basically it is impossible to communicate. How can we effectively improve the following items for your reference: I am also very general in English, but I have received more calls and have a little understanding. I hope to help some netizens get out of their hearts. 1. Seeing that there is +19. . . When you are on the phone, prepare the pen and paper for the time to record. (This is to avoid being in a hurry) 2. After answering, polite greeting "HELLO", then usually he will first say who he is looking for. When you hear your name, say "THIS IS xxx SPEAKING" (courtesy greeting, show kindness and confirm him) Did not find the wrong person) 3. Next, he will talk about what he wants to talk about in a continuous manner. At this time, it is very likely that you are not mentally prepared or have not yet entered the state. Then you better guide him to answer according to your questioning method, not narrative. You can wait until he finishes the sentence and immediately insert it and say: "Excuse me, who is that speaking?" He will answer your name, you write it down, then ask him "Where are you from, please?" Know where he is. Chinese people. Then ask him "What is the matter with you?" Then he will say about which aspects, usually call you are close to your email contact, very few new guests. If the name and country you can think of or immediately find out in the mailbox that you have contacted you, you can immediately know what kind of problem he will talk about. If you can't think of it, then listen to him about which problem. If you hear it, but don't quite understand what you are saying, if you repeat his words to him, then he will say "YES" or "NO" to you and then continue to ask questions. (To find out the relevant emails of this person to understand what he might want to talk about, and to guide him to follow your ideas) 4. When you judge whether you can understand what he said, if you can continue, if you can't, you can say, "I understand what you said, but please send another email to confirm "I understand what you said, but could You send an email to me to confirm, please?" Then ask him if he knows the email address, if you don't know, tell him, ask him to send it. (This is actually not knowing how to pretend, if you don't understand, don't stop Say NO, I DONT KNOW or a negative word, you listen, and then ask him to send an email. The purpose of course is that the mail can see more clearly what he wants to express, but also to avoid the loss of guests) 5. If the relevant e-mail is not found by the name of the country name, ask if he has sent an email to you "Have you sent the email to me before?" and then listen to "YES" or "NO" (this is convenient to find, Even if I didn't find it at the time, it is not too late to find his mail. Don't forget to add a sentence "THANKS FOR YOUR CALLING" when replying) 6, later to say the last sentence GLAD TO SPEAK WITH YOU, GOOD BYE. (It’s courtesy later) Cotton On Denim Jacket,Jean Coat,Winter Denim Jacket,Raw Denim Jacket Dongguan Mingwei Garments Co., Ltd. , https://www.dgfashionjeans.com
December 01, 2024